Frequently Asked Questions

Everything you need to know about your Elton John official merchandise order.

How long will it take for my order to ship?

Standard domestic orders typically process within 2-3 business days. Once shipped, delivery usually takes 5-7 business days depending on your location.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping times vary by destination and can take anywhere from 2 to 4 weeks.

What is your return policy?

We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition items and digital media are final sale.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are the apparel items true to size?

Most of our apparel is standard unisex fit. We recommend checking the specific size guide located on each product page to ensure the best fit.